Coffre-fort à combinaison numérique

I registered my slsfe15. i need help i can't find the keys so i can't open the door. can i get a new key. thank you janice young

Please contact us through our email support system to assist you in purchasing a key for the SLSFE15. Please be ready with the screenshot of the proof of purchase and the Key number that you can find on the keyhole. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

What is the fire rating. Is it waterproof?

The unit is not Fire nor waterproof

My combination don't work anymore. What can I do?

Use the emergency key

How can I order a replacement key if I don't have an invoice but just a serial number

Invoice is require

Can you mute the safe?

here is no option to mute

How do I open the safe if key pad isn’t working and I don’t have emergency keys

Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

How can I change passcode on my safe

Yes, you just have to reset the passcode for the unit and change with the new one.

The instructions state that first time user should remove the emergency lock covet. Which is the emergency lock cover and how do you remove it?

The emergency lock cover is a small plastic cap that covers the keyhole of the SereneLife SLSFE15 electronic safe box. It is located on the front panel of the door, below the keypad and the LED display. You can see it in the product image.

To remove the emergency lock cover, you need to use a small flathead screwdriver or a similar tool. You can follow these steps:

•  Insert the tip of the screwdriver into the slot on the side of the cover and gently pry it off. Be careful not to damage the cover or the door.

•  Keep the cover in a safe place and do not lose it. You will need it to cover the keyhole again after using the emergency key.

•  Insert the emergency key into the keyhole and turn it clockwise to unlock the door. You can use the emergency key if you forget your user code or if the batteries are dead.

•  After opening the door, replace the cover by snapping it back into place.

Hello. My code to open the safe box stop working. I open the safe box with emergency key. I try to replace batteries but no buzzer beeps. I try to push the reset button and try to set another code but no luck. Who can help me?

Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

what is the weight of this safe? Thank you.

The weight of this unit is 14.06lbs.