Accessibility

Accessibility Statement for pyleusa.ca (Pyle Canada)

pyleusa.ca (Pyle Canada) is operated in Canada by Dana Trading (“we,” “our,” or “us”). We are committed to providing an accessible online experience for all customers, including people with disabilities.

We are continually working to improve the accessibility and usability of pyleusa.ca to ensure our website is inclusive and usable for everyone.

 

 

Our Commitment

We strive to provide an accessible website experience for the widest possible audience, regardless of ability or technology. Accessibility is an ongoing effort, and we continually improve our website based on best practices, user feedback, and evolving accessibility standards.

 

 

Accessibility Standards We Follow

Dana Trading is committed to improving accessibility on pyleusa.ca in accordance with recognized standards. We aim to conform to:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
    (and working toward WCAG 2.2 where applicable)

  • Applicable accessibility requirements in Canada, including Ontario’s Accessibility for Ontarians with Disabilities Act (AODA), where applicable, as well as other relevant provincial or federal requirements

 

 

Conformance Status

pyleusa.ca is partially conformant with WCAG 2.1 Level AA.

This means that while many parts of the website meet accessibility standards, some content and features may not fully conform due to third-party app limitations, platform constraints, and legacy content. We are actively working to improve these areas, with a focus on core customer journeys such as:

  • site navigation and menus

  • product browsing and product pages

  • cart and checkout experiences

  • forms and customer support tools

This statement applies to content and functionality available on pyleusa.ca.

 

 

Measures We Take to Support Accessibility

Dana Trading takes the following measures to support accessibility on pyleusa.ca:

  • incorporating accessibility into website updates and content practices

  • maintaining consistent navigation and site structure

  • supporting keyboard navigation for core website functionality

  • improving colour contrast and text readability where needed

  • adding meaningful alternative text to product and promotional images over time

  • reviewing and enhancing the accessibility of forms and checkout flows

  • monitoring third-party apps and embedded content for accessibility issues when feasible

  • providing assistance to customers who experience accessibility barriers

  • reviewing major theme, app, and content updates for accessibility impacts

 

 

Known Limitations

While we work to improve accessibility across the website, some content or features may not yet provide the ideal experience for all users. Known limitations may include:

  • Alternative text for images: Some product or promotional images may not yet include fully descriptive alternative text.

  • Heading and layout structure: Some pages may contain inconsistent heading structure due to theme limitations or older content.

  • Third-party applications: Some third-party apps or embedded widgets (such as chat tools, popups, review widgets, or marketing tools) may not fully meet accessibility requirements.

We are actively working to address these limitations as part of our ongoing accessibility improvements and prioritize fixes that affect core shopping and checkout experiences.

 

 

Feedback & Assistance

We welcome your feedback on the accessibility of pyleusa.ca. If you experience difficulty using the website or need help placing an order, we want to assist you.

Accessibility Support Contact

Email: contact@pyleusa.ca
Phone: +1 867 670 8287


If you prefer not to call long distance, please email us and we can provide assistance by email or arrange a call-back.

To help us respond efficiently, please include (if possible):

  • the page URL

  • a description of the issue

  • the browser and device you are using

  • any assistive technology you are using (e.g., screen reader)

We aim to respond within 5 business days. If you are not satisfied with our response, you may request that your concern be escalated to our management team for further review.

 

 

Accessible Alternatives

If any content or functionality on our website is not accessible, we will work with you to provide the information you need or assist you with completing your purchase through an alternative method (such as phone or email support), upon request.

 

 

Compatibility with Browsers and Assistive Technology

pyleusa.ca is designed to be compatible with modern browsers and commonly used assistive technologies. For best results, we recommend using the latest versions of:

  • Google Chrome

  • Apple Safari

  • Mozilla Firefox

  • Microsoft Edge

 

 

Technical Specifications

The accessibility of pyleusa.ca relies on the following technologies:

  • HTML

  • CSS

  • JavaScript

 

 

Assessment Approach

Dana Trading evaluates accessibility on an ongoing basis through:

  • periodic automated checks and internal testing

  • manual review of key pages, navigation elements, forms, and checkout flows

  • reviewing major theme, app, and content updates for accessibility impacts

  • feedback submitted by users and customers

 

 

Updates to This Statement

This Accessibility Statement may be updated periodically to reflect improvements or changes to our website.

Last updated: January 2026