Refund policy

Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made directly on Pyleusa.ca and shipped within Canada.

Nothing in this policy limits or overrides your statutory rights under applicable Canadian federal or provincial consumer protection laws.

Quick Return Summary

  • Return window: 30 days from delivery

  • Refund method: Original payment method

  • Return shipping: Return shipping costs are the customer’s responsibility for non-defective returns. For defective, damaged, or incorrect items, return shipping is free.

  • Replacement-only items: Replacement within 30 days; refund if replacement is unavailable

  • Bulk orders (10+ units of the same SKU): Non-refundable, except for defects, damage, or incorrect shipment

  • All approved refunds are issued to the original payment method used at checkout.

Order Processing

Order Confirmation

After placing your order, you will receive an email confirmation with your order details.

Shipping & Tracking

Once your order ships, tracking information will be sent by email.

Order Cancellation

Orders may be canceled within 24 hours of purchase, provided the order has not yet shipped.
Once an order has shipped, it must follow the return process below.

To request a cancellation, contact contact@pyleusa.ca

Returns

Return Window

Most items may be returned within 30 days of delivery, unless otherwise disclosed on the product page prior to purchase.

How to Start a Return

  1. Contact contact@pyleusa.ca within 30 days of delivery

  2. Receive return authorization and instructions

  3. Ship the item to the return address provided

6771 Boulevard Léger
Montréal-Nord, QC H1G 6H8
Canada

Return authorization is required to ensure proper processing.
Return addresses may vary by product and will be provided after approval.

Return Eligibility

Standard (Non-Defective) Returns

To be eligible, items must:

  • Be new and unused

  • Be returned in original packaging

  • Include all manuals, accessories, and original components

  • Have intact serial numbers, UPC codes, and warranty labels

Eligible items may receive a refund or replacement, depending on product classification.

Defective, Damaged, or Incorrect Items

Items that arrive defective, damaged, or incorrect are eligible for return even if original packaging or accessories are missing, provided the issue is verified.

Customers may choose a replacement or refund, subject to availability.

Return Shipping

  • Customer-paid: Standard (non-defective) returns

  • Free return shipping: Defective, damaged, incorrect items, or approved replacement returns

Refund Processing

  • Returned items are inspected upon receipt

  • Refunds are processed within 10 business days after inspection.

  • All approved refunds are issued to the original payment method

Restocking Fees

No restocking fees apply unless explicitly stated on the product page prior to purchase.
If a restocking fee applies, the exact amount will be clearly disclosed before checkout.

Product-Specific Return Rules

Standard Return Items

  • Refunds: Available within 30 days of delivery

  • Replacements: Available within 30 days

Exchanges are handled as replacements for the same item, subject to availability.

Replacement-Only Items

Some items are eligible for replacement within 30 days of delivery.

  • Clearly identified on the product page and during checkout

  • Replacement available within 30 days of delivery

  • If a replacement is unavailable, a full refund will be issued

  • Store credit is offered only at the customer’s request

Replacement-only status is clearly disclosed on the product page prior to purchase.


Manufacturer Warranty

Items that arrive defective or damaged may be returned within 30 days of delivery under this policy.

After the 30-day return window, service is provided under the manufacturer’s warranty.
This does not limit or replace your statutory consumer rights under Canadian law.

For assistance, contact contact@pyleusa.ca

Bulk Purchases (10+ Units of the Same SKU)

Purchases of 10 or more units of the same SKU/model are non-refundable.

This condition is clearly disclosed on the product page and during checkout prior to purchase.

Defective, damaged, or incorrect bulk items remain eligible for a replacement or refund.

When Returns May Not Be Accepted

Except where prohibited by law or where an item is defective, damaged, or incorrect, returns may not be accepted if:

  • The product was not purchased directly from Pyleusa.ca

  • Inspection confirms the item does not match the return claim

  • Serial numbers, UPC codes, or warranty labels are missing or altered

  • Manuals, accessories, or original components are missing

  • The product shows signs of damage, tampering, or customization

Important Notes

  • This policy applies only to purchases made directly on Pyleusa.ca

  • Most items are eligible for return within 30 days of delivery

  • Any non-refundable or replacement-only items are clearly disclosed before purchase