Privacy policy

Privacy & Security Policy

Information Collection and Use

Pyleusa.ca is the sole owner of the information collected on this website. We will not sell, share, or rent personal information to outside parties except as described in this policy.

By using our website or providing personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect personal information only as necessary for the following purposes:

  • Processing and fulfilling orders

  • Providing order confirmations and status updates

  • Providing customer service and account support

  • Sending newsletters or promotional offers where you have opted in

We do not use personal information for purposes unrelated to those identified above without obtaining additional consent.

You may unsubscribe from promotional communications at any time using the link provided in our emails or by contacting us directly.

Information collected may include:

  • Name, shipping and billing addresses, telephone number, and email address

  • Payment information necessary to process transactions (processed securely by third-party payment processors)

  • Username and password for account access

You are responsible for keeping your account credentials confidential and should not share your username or password with others.

Cookies & Tracking Technologies

Pyleusa.ca uses cookies and similar technologies to:

  • Enhance and personalize your shopping experience

  • Remember preferences and account settings

  • Enable essential site functionality such as the shopping cart and checkout process

Cookies and similar technologies may also be used by Pyleusa.ca and third-party partners (such as analytics and advertising providers, including Google) for analytics, advertising, and remarketing purposes.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality, including the ability to place orders.

You may opt out of personalized advertising by adjusting your browser settings or by visiting Google’s Ads Settings.

Third-party cookies are governed by the respective third parties’ privacy policies, and we encourage you to review those policies.

Registration & Orders

Registration may be required to place orders and involves providing personal information such as name, email address, phone number, and shipping address.

Payment information is processed securely by our third-party payment processors. Pyleusa.ca does not store full credit card numbers on its servers.

We may contact you using the information provided if there are issues processing your order.

Sensitive information transmitted online is protected using industry-standard SSL encryption.

Log Files

Pyleusa.ca collects non-personally identifiable information such as IP addresses, browser types, and referring pages for site administration, trend analysis, and aggregate demographic reporting.

This information is not linked to individual identities and is used only in aggregate form.

Sharing & Third-Party Services

We may share personal information with trusted third-party service providers who assist us with:

  • Order fulfillment and shipping

  • Payment processing

  • Marketing and communications

  • Customer support

These third parties are granted access only to the information necessary to perform their services and are contractually obligated to protect your information and use it solely for those purposes.

In the event of a business transaction such as a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction and will continue to be governed by this Privacy Policy.

We may disclose personal information where required by law or to protect our legal rights.

Your personal information may be stored or processed outside of Canada, including in the United States, and may be subject to the laws of those jurisdictions.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws, accounting standards, or regulatory requirements.

Testimonials

Pyleusa.ca may display genuine customer testimonials reflecting real experiences. By submitting a testimonial, you grant Pyleusa.ca permission to use it for marketing and promotional purposes related to our business.

Personal contact information is not disclosed in connection with testimonials.

Children’s Privacy

Pyleusa.ca does not knowingly collect personal information from children under the age of 13.

Users under 18 should only use this website under the supervision of a parent or legal guardian.

Links to Other Websites

Our website may contain links to third-party websites. Pyleusa.ca is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

Sensitive information transmitted online is protected using SSL encryption. Access to personal information is restricted to authorized personnel only.

You may request deletion of certain personal information, subject to legal, accounting, or transactional requirements.

Your Privacy Rights (Canada)

Under Canadian privacy laws (PIPEDA), you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for marketing communications at any time

  • Request deletion of personal information, subject to legal or contractual obligations

To exercise these rights, please contact us using the information below.

Correcting or Updating Information

Customers may update certain account information, such as address or email, through their account login.

For assistance with account access or updates, please contact Customer Support.

Changes to This Privacy Policy

Pyleusa.ca may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, may also be communicated via email or website notice.

Continued use of the website constitutes acceptance of the updated policy.

Contact Information

Privacy inquiries are handled by our Privacy Officer and customer support team.

Pyleusa.ca
Email: contact@pyleusa.ca
Phone: +1 867 670 8287

Last updated: January 2026