Waterproof MP3 Headset 8GB Flexible Fit for Swimming & Sports

I have tried to use your chat feature multiple times. My macbook is not registering the device--i can not find it anywhere. there is no information online or in the manual regarding this. Is there a driver software? How do i put music onto this device. I will be returning it and posting a negative review if i can not find some reasonable direction on how to use this product. Pyle Flextreme PSWP14BK

Please check if the files are all in mp3 format

I previously submitted this question on an older model but this model’s manual specifically says it can play shuffle on or off. I am unable to turn shuffle off after following the instructions in the manual. This used to work. Is there a reset procedure which might clear the problem?

There is no reset function for this device. To turn off the Shuffle just press play/pause and Reverse at the same time.

Just received my new Pyle flextreme headphones. Have charged battery and tried numerous ways to get them to work without any luck. Manual has little instructions. Please send me steps to get it to work with my iPhone to watch YouTube movies. Thank you

Make sure that the transfer cable is properly clipped to the earpiece contact point to be able to charge properly and transfer the file

how long does it take to charge the headset when it is fully out of power ?

At least an hour

do you sell replacement buds (swim) for the pyle swim headphones

https://www.amazon.com/Earbud-Earbuds-Replacement-Eartips-Eargels/dp/B08C544KCS/ref=sr_1_16_sspa?keywords=replacement%2Bearbud&qid=1654711485&sprefix=replacement%2Caps%2C266&sr=8-16-spons&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEySkFCSkFZQjNWM0s2JmVuY3J5cHRlZElkPUEwMTgwOTc0MkE0UkY3SDc1WFFEJmVuY3J5cHRlZEFkSWQ9QTA2MTU2OTMzRUVaSlg5NFQ5MjVFJndpZGdldE5hbWU9c3BfbXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ&th=1

If i have a large mp3 file audiobook, how can let the Pyle restart from where I left if, when power it off, instead of starting from the begining?

It will always start from the begining

I would like to buy only the charger for my Flextreme Waterproof MP3 Headphones. Where can I find it?

The charging cable is currently out of stock

bought two identical flextreme players last June and we have used the for an hour every day, recharging them together about once a week. This week one of the units refused to recharge, while the other recharged just fine. Same power supply, same charging clip. I used an eraser to clean the contacts, have held the clip tight with a rubber band, but light does not come on while on the charger and unit will not turn on either on or off the charger. How to fix?

Please contact us through our email support system to further assist. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

how do i load music into headset

Simply connect the DATA Cable to the headset and to the USB port of the PC and transfer file from PC to headset

Hello! I tried to pair up this brand of Bluetooth (Pyle-PSWP14BK) by followed instructions on the packing list but it didn't pick up the pairing process so I need more information To pair up this headset to my phone please.

This model is not a Bluetooth device

My last pFlexstream headphones died and I got another set, but I can't get the same music from Itunes to download.

iTune files needs to be converted to mp3 files in order to play them

They have buetooth?

It doesn't have Bluetooth

when do i know the headset is fully charged?

light flashing means charging. steady light means full charged

I am so disappointed with the headphones so far. I seem to have successfully moved music to the device - but absolutely nothing when I try and play it. I have pressed the + sound volume button as manual suggests - but no welcome and sound and no music. The light flashes green by the way - not sure if that is a good thing or bad thing - but I have left them charging overnight in case that was a sign of low power. No joy. Can you advise please. Hard to express how poorly the manual is written. Is the light supposed to blink or be solid? How long does it take to reach fully charged? Turning it on seems easy but how do you know if it is really on? I will not play when clicked.

Please check if the files transferred are in mp3 format. They might be still in iTunes format. Flashing Green means it is reading files

if I don't have a computer to put music on my mp3 music headphones is there another way to be able to put music on the mp3 headphones

Music can only be uploaded via computer

I am so disappointed with the headphones so far. I seem to have successfully moved music to the device - but absolutely nothing when I try and play it. I have pressed the + sound volume button as manual suggests - but no welcome and sound and no music. The light flashes green by the way - not sure if that is a good thing or bad thing - but I have left them charging overnight in case that was a sign of low power. No joy. Can you advise please

Please check if the files are in mp3 format.

Please contact us through our email support system. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

What's the warranty for this product? I heard they break pretty often Is it possible to add a protection plan? Thanks.

30 days replacement from the retailer and one-year parts and service through the manufacturer

hello wich is the difference between Pyle PSWP28BK and Pyle PSWP14BK? thanks

PSWP28BK is Bluetooth and PSWP14BK is not

The device isn't recognized by my computer, which drivers do I need to install?

The PSWP14BK is a storage device and should be read easily by a computer. Please ensure that the contact points are connected it needs to have a clean contact

I already connected to the computer and copied the files but I can't play them

Files may still be on iTunes format. Make sure to convert them to mp3

I got the headphones, charged and connected them. I can see songs on the web page but they won't play on the headphones. What do I need to do???

Please check the music format if they are all on mp3 format

how to download music

simply connect to a computer and copy all music files you want to transfer to the headset

I have downloaded music to my headphones from itunes in mp3 format. when I plug it into my computer it shows the files there. But when I try to use my headphones, I double click the play button and it says mp3 and then quickly goes back to bluetooth and tries to pair. Why can't I play my downloaded music?

Please contact us through our email support system to assist you further with your concern. Simply go to pyleusa.com, click on the CONNECT tab, and then in the drop-down menu, choose Contact Us. Fill out the form, and in the last part, you will have the option to write your subject, and in the comment box, you can also write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800, ext. 2, during the weekdays from 9 am to 6 pm EST.

my computer doesn't reccognize the mp3 player, what do I need to do

Try to use different cable/cord to connect the unit to the computer.

will this product come back online for sale?

Yes it will.

My unit is charged but does not play. What can i do?

Check all files if they are all in mp3 format